HAND BAGGAGE

 Cabin baggage allowance

     - For all destinations, the number of pieces and the total weight of carry-on baggage must comply with the following rules:

        * only 1 (one) piece of luggage is allowed on cabin.

        * maximum weight 8kg

        * maximum dimensions: 55x35x25 cm ( wheels and handles included)

     - No separate baby hand luggage allowed. The need for food or baby diapers must be placed in the parents' hand luggage without 

     exceedingparent’s allowance.

     - Items you wish to take as cabin baggage must be adapted to be stowed in the overhead lockers or under the seat in front of you.

     - Along with your cabin baggage, you are allowed to carry one personal item into the cabin free of charge, such as a pair of crutches, a 

     women’s handbag, a coat, a small camera, a baby seat, a laptop, an umbrella, as well as articles bought from the duty- free on the day of your 

     flight.

     -Passengers carrying hand baggage weighing more than 8kg will be taxed for the entire baggage.
     This luggage will then be placed in the hold of the aircraft.

Prohibited items on board

Many products, articles and substances may endanger the aircraft and passengers and therefore it is strictly forbidden to carry them on board.

The following items are specifically prohibited:

     -All firearms and all type of weapon-

     -Toy guns or gun-shaped lighters. Any object that could stimulate a bullet, or make any injury

     -All types of scissors or penknives

     -Self-defense items such as electroshock devices and pepper spray

     -Chemical and toxic substances such as: acids and alkaloids (ex.: electrolyte cells and batteries).

     -Perishable food: Perishable products like fish, meat, vegetables, fruits... are prohibited in the hold and cabin.

    Olive oil is also prohibited in the hold and cabin.

     -All types of blunt instruments (golf clubs, baseball or cricket bat). 

Please find all details on prohibited and regulated goods.

The following items are allowed in the cabin

     -Medicines (Both solid and liquid medicines must be kept in their original packaging and be accompanied by a medical certificate).

     -Baby food (Infants must be accompanied. You are only permitted to carry enough solid or liquid baby food to meet your child’s needs during

     the journey).

     -Breathing Equipments (You must contact us to make sure that your machine is on the approved list).

     -Cosmetic items (cream, lotions, mascara, blusher)

     -Shaving foam, toothpaste.

Liquids

Liquids brought into the cabin must be in container with a capacity no greater than 100 ml.

These liquids must be carried in a sealable, transparent plastic bag of a capacity no greater than 1L.

You are allowed to carry only one bag containing liquid during your flight.

CHECKED BAGGAGE

Nouvelair applies two different policies regarding checked baggage depending on destinations:

Weight Concept: baggage allowance is based on the weight 

Piece Concept: baggage allowance is based on number of pieces of luggage (A piece must comply with certain requirements regarding dimensions and weight)

To avoid any problems during your journey, please pay attention to all our instructions regarding baggage. As baggage requirements are different for every flight and every fare, you will find on your ticket  informations related to your baggage allowance.

Weight Concept

Checked Baggage Allowance

- Infant passengers (up to 2 years old) are entitled to 10 kg of checked baggage on each flight, with no separate carry-on allowance. Any additional items such as a diaper bag or food must be included within the parents' carry-on baggage, without exceeding the 8 kg limit.

- One stroller is allowed free of charge up to 4 years of age, under the following conditions:
         *For infants: Only the YOYO stroller or a foldable cane stroller with dimensions not exceeding 115 cm (55 x 35 x 25 cm) is accepted in the cabin. It will be considered the only carry-on baggage for the adult traveling with the infant. The adult can choose to bring either their carry-on bag or the YOYO stroller on board, and the other item will be transferred to the hold free of charge.
       *For children aged 2 to 4: The same conditions mentioned above for stroller transport for infants apply. The child can choose to bring either their carry-on bag or the YOYO stroller on board, and the other item will be transferred to the hold free of charge.
        *Over 4 years old: Any transport of all types of strollers will be included in the checked baggage allowance.

- Children aged 2 to 12 years receive the same baggage allowance as adults on our flights.

- Please note that the maximum weight for any individual checked bag is 32 kg. We cannot accept baggage exceeding this weight limit.

- For items weighing more than 32 kg, please contact our cargo service.

Excess baggage 

Do you think that the related allowance won’t be enough for you?

You can carry additional baggage.

Thisadditional luggage is subject to payment of fees andthe total weight of checked baggage (allowance + additional) must not exceed 50 Kg per passenger.

online rates for additional baggage:

Piece concept

All pieces carried in hold must comply with the following conditions:

     - maximum weight of:  20 kg

     - maximum dimensions: 158 cm (L+H+W) (wheels and handles included)

Baggage allowance 

     * 2 (one) pieces of luggage are allowed in Hold.

     * A piece of luggage must comply with the following conditions:

        - maximum weight of:  20 kg

        - maximum dimensions: 158 cm (L+H+W) (wheels and handles included)

Excess baggage

Do you want to carry more pieces than your allowance?

Buy an additional piece.

The total number of the allowed pieces is Five (05) per passenger including the allowance

Additional pieces rates

(*)Online sale conditions:

     - The passenger can purchase an additional piece via our website or through one of our points of sale up to 3 hours before the flight.

     - If the ticket is modified, the additional piece will be transferred to the new ticket.

     - In the case of a ticket cancellation, the piece fee is non-refundable.

     - The additional piece must not exceed 20kg in weight and 158cm (Height + Length + Width) in dimensions.

     - The additional piece cannot be used for transport of: 

        * animals.

        * sports equipment.

Please refer to our ancillary service offer for carrying animals or sports equipment 

Extra charges for pieces exceeding standards

At check-in, if the baggage exceeds 20kg in weight or 158cm in size, additional taxes will be applied as follows:

SPECIAL BAGGAGE

Musical instrument

We know how important your professional activities and hobbies are to you and, as such, we accept on board your musical equipment in order to make your travel easier and more enjoyable.

 - Musical instrument transport in cabin

The small instruments like guitars, violins and saz whose length, depth and width that doesn’t exceed 115cm (55cm x 40cm x 20cm) can be carried in the cabin free of charge.

If you need to transport musical instruments that do not comply with these regulations, you will need to purchase an additional seat.

The combined dimensions (length + width + depth) of the musical instrument for which you have purchased a seat must not exceed 50 cm x 50 cm x 67 cm, and the maximum weight is 75 kg. 

Please contact us to make a reservation for such instrument.

 - Transport of musical equipment in the hold

The musical instrument that doesn't comply with cabin transport limitations could be transported in the hold as a registered luggage.

The restrictions about size and weight of the luggage in the hold will apply.

We know that transporting musical instruments requires special care and, as such, we mark them as fragile and take extra care while loading and unloading them from the aircraft.

Make sure to pack your instrument in a hard case before checking it in or carrying it into the cabin in order to prevent it from getting damaged. Nouvelair will not beresponsible in case of damage.

Sport equipments

Take your sports equipment with you wherever you go while still enjoying a comfortable flight.

Price list of sports equipment: 

Beyond 15 kg, additional kilos will be considered as an excess baggage.

To avoid damage during the flight, your sports equipment will be tagged as fragile items.

In addition, to protect them from damage, we recommend that you carefully pack your equipment before returning it to the luggage counter. Nouvelair will not be liable for any damage.

LOST BAGGAGE

If your baggage is damaged, delayed or lost: 

Report it immediately to the Lost & found office at the arrival, before leaving the customs zone. A baggage irregularity report with a file number will be given to you by this service. This document is named "Property Irregularity Report - PIR".

Please send this document to the baggage litigation department: customer.baggage@nouvelair.com