HAND BAGGAGE 

Cabin baggage allowance

For all destinations, the number of pieces and the total weight of carry-on baggage must comply with the following rules :

• One (1) piece of luggage is allowed in the cabin

• Weight: 8 KG maximum

• Dimensions: 55 x 35 x 25 cm (wheels and handles included)

Please take the following information into consideration regarding carry-on luggage:

• Items you wish to take as cabin baggage must be adapted to be stowed in the overhead lockers or under the seat in front of you.
• No separate baby hand luggage allowed. The need for food or baby diapers must be placed in the parents' hand luggage without exceeding the parent’s allowance.
• Along with your cabin baggage, you are allowed to carry one personal item into the cabin free of charge, such as a pair of crutches, a woman’s handbag, a coat, a small camera, a baby seat, a laptop, an umbrella, as well as articles bought on the duty-free on the day of your flight.

  The weight of the accessory must not exceed 2 KG.

  The cabin baggage and the accessory cannot be combined.

Case of exceeding the cabin baggage allowance:

• Passengers carrying hand baggage weighing more than 8 KG will be taxed for the entire baggage. This luggage will then be placed in the hold of the aircraft.
• The airline retains the right to inspect carry-on luggage at the boarding gate. Any excess, size, and/or the number of items allowed at check-in will be subject to additional fees.

Prohibited items on board

Many products, articles and substances may endanger the aircraft and passengers, and therefore it is strictly forbidden to carry them on board.

The following items are specifically prohibited:

• All firearms and all types of weapon
• Toy guns or gun-shaped lighters. Any object that could stimulate a bullet, or cause any injury
• All types of scissors or penknives
• Self-defense items such as electroshock devices and pepper spray
• Chemical and toxic substances such as: acids and alkaloids (ex.: electrolyte cells and batteries).
• Perishable food: Perishable products like fish, meat, vegetables, fruits... are prohibited in the hold and cabin.
• Olive oil is also prohibited in the hold and cabin.
• All types of blunt instruments (golf clubs, baseball or cricket bats).

Please find all details on prohibited and regulated goods

Items allowed in the cabin

• Medicines (Both solid and liquid medicines must be kept in their original packaging and be accompanied by a medical certificate).
• Baby food (Infants must be accompanied. You are only permitted to carry enough solid or liquid baby food to meet your child’s needs during the journey).
• Breathing Equipments (You must contact us to make sure that your machine is on the approved list).
• Cosmetic items (cream, lotions, mascara, blusher)
• Shaving foam, toothpaste.

Liquids

Liquids brought into the cabin must be in a container with a capacity no greater than 100 ml. These liquids must be carried in a sealable, transparent plastic bag of a capacity no greater than 1L.

You are allowed to carry only one bag containing liquid during your flight.

CHECKED BAGGAGE

Nouvelair applies two different policies regarding checked baggage depending on destinations: 

Weight Concept: baggage allowance is based on the weight

Piece Concept: baggage allowance is based on the number of pieces of luggage (A piece must comply with certain requirements regarding dimensions and weight)

In order to avoid any inconvenience during your trip, please carefully follow our baggage instructions.

The maximum weight allowed per bag on all of our flights is 32 KG.

Bags weighing more than 32 KG and/or exceeding 158 cm in dimensions will not be accepted at check-in. If you have luggage exceeding 32 KG, please contact our freight service.

Baggage allowance conditions may vary depending on the flight, and the exact details will be indicated on your ticket.

1. Turkey [Piece Concept]

Checked Baggage Allowance

      Up to 2 pieces maximum

      20 KG: The standard weight must not exceed 20 KG per piece, with dimensions not exceeding 158cm (H+L+W)

Excess baggage

Do you want to carry more pieces than your allowance?

Buy an additional piece.

The total number of allowed pieces is Five (05) per passenger, including the allowance.

Additional pieces rates in compliance with standards:

The table below outlines the prices for additional pieces that comply with the company's standards: a maximum weight of 20 KG and dimensions not exceeding 158 cm (H+L+W)

(*) Online sale conditions:

• The passenger can purchase an additional piece via our website or through one of our points of sale up to 3 hours before the flight.
• If the ticket is modified, the additional piece will be transferred to the new ticket.
• In the case of a ticket cancellation, the piece fee is non-refundable.
• The additional piece must not exceed 20 KG in weight and 158cm (Height + Length + Width) in dimensions.
• The additional piece cannot be used for transport of:

          *Animals.

          *Sports equipment.

Extra charges for pieces exceeding standards :

 At check-in, if the baggage exceeds 20 KG in weight or 158cm in size, additional taxes will be applied as follows:

2. United Kingdom [Weight Concept]

Checked Baggage Allowance 

Excess baggage  

Do you think that the related allowance won’t be enough for you?

You can carry additional baggage.

This additional luggage is subject to payment of fees and the total weight of checked baggage (allowance + additional) must not exceed 50 KG per passenger.

Online rates for additional baggage:

Airport rate for additional baggage : (During the check-in)

3. All other destinations [Weight Concept]

Checked Baggage Allowance      

Excess baggage

Do you think that the related allowance won’t be enough for you?

You can carry additional baggage.

This additional luggage is subject to payment of fees and the total weight of checked baggage (allowance + additional) must not exceed 50 KG per passenger.

Online rates for additional baggage:

Airport rate for additional baggage : (During the check-in)

SPECIAL BAGGAGE

Baby Stroller 

Only one stroller is permitted free of charge until the age of 4, subject to the following conditions:

• For a baby: Only the YOYO stroller or a foldable umbrella stroller with dimensions not exceeding 115 cm (55 x 35 x 25 cm) is accepted in the cabin. It will be considered the sole carry-on luggage for the adult accompanying the baby. Therefore, the adult may choose to bring either their hand luggage or the YOYO stroller into the cabin. The other item will be transferred to the hold free of charge.
• For a child aged 2 to 4 years: The same conditions as for a baby apply. The child may choose to bring either their hand luggage or the YOYO stroller into the cabin. The other item will be transferred to the hold free of charge.
• Beyond 4 years of age: The transport of any type of stroller will be included in the checked luggage allowance

Musical instrument

We know how important your professional activities and hobbies are to you and, as such, we accept on board your musical equipment in order to make your travel easier and more enjoyable.

Musical instrument transport in cabin:

Small instruments like guitars, violins and saz whose length, depth and width that don’t exceed 115cm (55cm x 40cm x 20cm) can be carried in the cabin free of charge.

If you need to transport musical instruments that do not comply with these regulations, you will need to purchase an additional seat. The combined dimensions (length + width + depth) of the musical instrument for which you have purchased a seat must not exceed 50 cm x 50 cm x 67 cm, and the maximum weight is 75 KG.
Please contact us to make a reservation for such an instrument.

Transport of musical equipment in the hold:

A musical instrument that doesn't comply with cabin transport limitations could be transported in the hold as registered luggage.

The restrictions on the size and weight of the luggage in the hold will apply.

We know that transporting musical instruments requires special care and, as such, we mark them as fragile and take extra care while loading and unloading them from the aircraft.

Make sure to pack your instrument in a hard case before checking it in or carrying it into the cabin in order to prevent it from getting damaged. Nouvelair will not be responsible in case of damage.

Sport Equipments

Take your sports equipment with you wherever you go while still enjoying a comfortable flight. 
Price list of sports equipment:

Beyond 15 KG, additional kilos will be considered as excess baggage.

To avoid damage during the flight, your sports equipment will be tagged as fragile items.

In addition, to protect them from damage, we recommend that you carefully pack your equipment before returning it to the luggage counter. Nouvelair will not be liable for any damage.

LOST BAGGAGE

If your baggage is damaged, delayed or lost:

• Report it immediately to the Lost & found office on arrival, before leaving the customs zone. A baggage irregularity report with a file number will be given to you by this service. This document is named "Property Irregularity Report - PIR".
• Please send this document to the baggage litigation department: customer.baggage@nouvelair.com.tn.