Booking ServicesPlus is available for nouvelair passengers, especially those who have booked their tickets online, at a travel agency or from a tour operator.
The reservation for ServicesPlus is available online up to 4 hours before the flight departure.
Passengers can access the cabin plan and view the available seating to facilitate their reservation.
A seat reservation is not a flight reservation and is dependent on booking a ticket first.
There are four seat categories :
* If the passenger selects a seat near the emergency exits, he must be able to help in an emergency. He must therefore be able-bodied with ease of movement and able to understand the safety regulations.
For security reasons, passengers listed below may not occupy a seat near the emergency exits and will be allocated another seat without any refund:
* If the passenger selects a seat near the emergency exits, he must be able to help in an emergency. He must therefore be able-bodied with ease of movement and able to understand the safety regulations.
For security reasons, passengers listed below may not occupy a seat near the emergency exits and will be allocated another seat without any refund:
• Passengers with temporary or permanent limited mobility (in particular, with hearing or sight disabilities and physically or mentally disabled passengers);
• Children and babies, whether accompanied or not by an adult;
• overweight passengers who may block access to the emergency exits;
• Pregnant women;
• Passengers traveling with an animal in the cabin;
Depending on the destination, the customer has the option to book excess baggage beyond the baggage allowance indicated on the ticket.
For flights to/from France, Belgium, Germany, Switzerland, the United Kingdom and Algeria:
- The customer can add excess baggage online, per level. At check-in, excess baggage will be taxed per kilo.
NB: For these destinations, the permitted weight for excess baggage is limited to 32 Kg per piece.
For a flight to/from Turkey:
- The customer has only the option to book one additional piece online according to the standard (20kg weight and 158cm size).
NB: If the added piece exceeds the standards, additional taxes will be applied.
The passenger has the opportunity to book online or buy sports equipment at the registration. (Weight up to 15 Kg)
Over 15kg, the extra weight will be charged on the same basis as the excess baggage.
If the sports equipment is carried in a bag, passengers may not place clothes and/or other objects in it. If they do, all the baggage could be refused by the airport security services.
If the equipment is packed in the hold baggage, it will be considered as standard baggage and charged at the rate applicable to excess baggage.
Customers may arrange to transport a pet animal according to the availabilities on the flight. Animals may be carried either in the cabin (up to 7kg) or in the hold (the weight including the cage is between 7Kg and 25Kg).
On flights from Tunisia to Europe, animals less than 15 weeks old will not be accepted at check-in.
Pet animals must have an animal passport. The passport must include a vaccination certificate and other details about the animal’s health. For more information, passengers are advised to consult a vet. If the pet animal does not have an animal passport, nouvelair will have to refuse to allow the animal on board the flight. Nouvelair may not be held responsible for loss or expenses that such a situation could involve for the passenger. The passenger has to sign a liability release.
The charges for that service apply to the weight of the animal with in cage.
N.B :
- Dog breed not allowed : the French Bulldog, the English Bulldog, the American Bulldog, the Pug, the Boston Terrier, the Pit Bull, the Rottweiler, the Tosa Inu, the Boerboel, the Mastiff, and any other flat-nosed dog breed.
- The carriage of animals is not authorized on flights to the United Kingdom
Whether your child is traveling alone or with you, nouvelair recommend that you check the entry and travel requirements for minors by contacting the proper embassies.
Depending on the destination country, the passenger must be in possession of:
An ID card or an individual
Passport (with a visa, if applicable)
The permit to travel form signed by a parent or legal guardian
A photocopy of a valid identity document of the parent or legal guardian who provided his or her signature for the permit to travel form
Customers may reserve assistance for children aged 5 to 12 who are traveling unaccompanied by an adult.
Unaccompanied children under the age of four will not be allowed on board.
Children aged 5 to 12 may travel on their own. Nouvelair special assistance staff should be notified of their presence , andthey will make sure that children are taken care of when they arrive at the airport.
The purser who greets the unaccompanied child on board will take care of them during the flight. On arrival at the destination, the purser will pass the unaccompanied child over to the local nouvelair authorized official.
A parent, friend or guardian (aged 18 or over) must be waiting at the destination airport. If one of those peopleis not there, the child will be routed on the return flight.
The person meeting the child must report to the local nouvelair authorized official at the arrival airport.
Only passengers aged 18 and over can accompany children under 12 years of age.
The carriage of passengers travelling in a wheelchair or needing to be accompanied is subject to restrictions and must be specified at the time that booking is made and no less than 36 hours before the original departure time. To be sure to receive the best care, it is important to inform the carrier whether you can walk, climb stairs or if you are unable to walk. In order to prepare your wheelchair for the flight, you are asked to check in once check-in desks are open.
NB: No wheelchairs on board
In accordance with the rules of the International Air Transport Association (IATA), passengers who use a wheelchair are classified into three categories according to the level of reduced mobility and the type of assistance they need at the airport :
WCHR: includes passengers who can ascend or descend stairs and who are able to move to / from their seats in the cabin, but who require wheelchairs to travel the distance to / from the aircraft;
WCHS: applies to passengers who can not get on or off the stairs, but who are able to move to / from their seats in the cabin, and to whom wheelchairs are required to cross the distance to / from the aircraft ;
WCHC: includes passengers who are completely immobile and who require a wheelchair to move to / from the aircraft and who must be carried on the stairs / downstairs/ to the seats in the cabin.
We would like to inform our passengers that airports have special services which, upon our request, will provide you with a wheelchair at no additional cost or other means of transportation to / from the aircraft and will help you board and leave the plane comfortably and easily.
Please note the following:
For security reasons, nouvelair limits the number of WCHR / WCHS / WCHC passengers per flight is :
11 WCHC: 2 WCHC unaccompanied and 9 WCHC with attendant
No restriction for WCHR and WCHS
For safety reasons, passengers with reduced mobility will not be able to occupy a Seat located at the emergency exits (1st, 12th and 13th row)
In order for nouvelair to confirm your reservation, it is necessary to determine which group of passengers you belong to (WCHR, WCHS or WCHC). Therefore, when booking and at the latest 48 hours before the flight, it is necessary to inform nouvelair of the degree of reduced mobility.
It is also important to inform nouvelair when booking if you intend to carry your personal wheelchair or other mobility aids with you as their transport is subject to approval by the air carriers. On this occasion, it is necessary to inform nouvelair of their weight, their size and their type. If you are traveling in a battery-powered wheelchair, you must inform nouvelair of the type of battery your chair is using. Transport of your wheelchair is free.
The hand wheelchair will be accepted for carriage as checked baggage.
The wheelchair powered by a battery (dry batteries) will be accepted for transport as checked baggage. The battery must first be removed from the chair.
The wheelchair powered by a battery (with wet cells) will not be accepted on nouvelair flights.
You can carry fully foldable wheelchairs or even a pair of crutches and / or other mobility aids that you need at no extra charge if there are free seats in the cabin.
Our cabin crew are not qualified to help passengers to eat, to attend to matters of personal hygiene, to lift or carry passengers or to administer medicine or injections.
If you need that kind of assistance, you will need to bring your own carer. There are no specific reductions for carers.
We recommend you to use personal respiratory systems such as the " portable concentrates of oxygen ".
Here below is the list of the models accepted on board:
PS: POC models are not limited to those listed above, provided they are approved by the relevant authorities [FAA, EASA].
It is essential to ensure that all other criteria are met, particularly in terms of dimensions and autonomous battery operation.
A medical certificate is compulsory who specifies the quantity of O ² adapted to the passenger and its capacity to take the plane.
The car-hire service is subject to the sales conditions of our partner Rental Cars.
From Tunisia, this service is available only at Enfidha, Monastir and Tunis Carthage Airports.
When you reserve access to the lounge, you will enjoy service, including:
In the lounge, a hostess will help you with administrative and passport procedures.
Display screens for tracking flight status
Air conditioning
Meal, breakfast or snack according to the time of day
Free internet access, magazines, television
Duty-free shopping
During the purchase of this service, the customer recognizes to have acquainted and accepted the following conditions:
The reservation of a meal on board can be made online on the Website of nouvelair or via agencies;
This service is available till 18 hours before departure ;
The meal on board is a paid service. Various payment conditions are authorized (cash, checks, Bank card);
This service is personal and not transferable;
This service is neither alterable nor refundable.
There is a charge for this service. The price for the service depends on the category of the seat reserved and its location in the cabin.
It must be verified when you book the service.
The price must be paid in full by debit or credit card on the date you book the service (debit, MasterCard/Euro card, visa).
Transactions are secured by data encryption.
The customer must keep a copy (electronic or paper) of the invoice displayed after payment. The customer must carry this document and present it at the check-in. This document does not constitute a travel ticket.
The purchase of a service is final and binding, and the price paid is non-refundable.
Customers cannot therefore cancel their requests. Similarly, if you decide to cancel the flight on which (a) seat(s) has/have been reserved, the price of the service will not be refunded.
The service is in your name and may not be transferred. Customers cannot therefore transfer it to a third party or exchange the seat selected as part of the service with another person’s seat.
The allocation of booked seats is subject to operational requirements, such as security and safety procedures, or the placing of flight crew. To meet these requirements, nouvelair may need to allocate a different seat from the one reserved. In that case, the price paid to book the seat not allocated will be refunded, without nouvelair being held liable.
Seats available for reservation are determined according to the type of aircraft used for the passenger’s flight. Nouvelair may, at any time and without warning, decide to use a different type of aircraft for the flight (which belongs or not to its fleet) from the one initially scheduled.
In that case, the airline company will make sure a seat equivalent to the one initially reserved is allocated. If the seat allocated does not match the features of the seat initially reserved, the price of the seat will be refunded without nouvelair being held liable.
All claims or refund requests must be sent within 30 days of the date of the relevant flight using the claim form on our website.
Refunds will be made either by re-crediting the card used for the initial payment on the pre-booking service, or by bank transfer into the client’s account. The refund will be made within 15 days.
Please note that no refund will be made in the event of circumstances outside the control of the airline.