- The passenger does not have the right of with drawal for the purchase of the ticket.
* Babies under twenty-four (24) months of age pay 10% of the fare excluding taxes ticket.
* Children over two (2) years and under twelve (12) years of age can benefit from special discounts depending on destination.
- A maximum of nine (9) passengers can be booked on the same record (PNR).
- An adult can be accompanied only one baby traveling on his lap.
- A young from 12 to 18 years old may travel alone but can’t be accompanied by a baby.
- A child from 2 to 5 years old can travel only if accompanied by an adult over the age of 18.
* Accompanied by an adult aged over 18 years.
* A reservation "unaccompanied minor service" to his name.
LIGHT: No checked baggage and restrictions on fare conditions.
EASY: Checked baggage allowance and flexible fare conditions.
FLEX: More checked baggage allowance and more attractive fare conditions.
After ticketing a booking, the upgrade of a tariff type to another is not allowed.
When a flight is changed, the services included in the chosen fare type will be transferred to the new flight (subject to availability); However, no refund is due, if a service cannot be transferred.
No refund will allowed for the services attached to EASY or FLEX fare type.
The fare conditions for these markets are:
Destination Turkey
|
Reservation Class type |
Rebooking |
Refund |
||
|
Before departure |
After departure |
Before departure |
After departure |
|
|
PEX Class |
-Not allowed beyond 3 days |
Not allowed |
Not allowed |
Not allowed |
|
Semi-flexible Class |
For a fee until 3 days
|
For a fee
|
For a fee until 3 days
|
Not allowed |
| Flexible Class |
Without fee 3h |
For a fee |
Without fee 3h | Not allowed |
On other locations, the tariff offer is a standard offering with the following characteristics:
- Hand baggage (weight depending on destination).
- Checked baggage allowance (weight depending on destination).
- The conditions of exchange and cancellation are defined depending on the fare class.
- Depending on the fare class, modification / cancellation is allowed.
- Changes / cancellations are subject to additional charges comprised of fare difference and fixed management fees.
- In case of a change / cancellation a return ticket, the penalty on the cheapest fare offer is the one that applies.
- The following changes are permitted under the following conditions:
* Change of name / first name;
The last name cannot be changed.
The change of first name is possible until before the departure date of the flight upon payment of fees.
Charge fees are calculated per coupon.
In case of an unambiguous discrepancy between the passenger's name written on his identity document and the name on the reservation, we will refer to the judgment of our staff.
* Passenger data change (contacts, title, date of birth, etc.);
Changes to the information other than the name and surname (contact, title, date of birth, etc.) is possible without a single service fees and can be done through a request made to one of our points of sales.
- The baggage allowance granted is defined according to travel destinations and booking classes.
- For baggage in excess of the authorized allowance, passenger has to pay excess baggage charges.
- The amount of excess baggage fee will be determined according to the price list.
- It is advised passengers to order online baggage exceeding the authorized allowance so as to take advantage of cheaper rates.
- The transportation of special baggage (bicycles, surfboards, wheelchairs and pets, etc.) is subject to specific conditions.
(See our Terms of Sale ServicesPlus)
* The airline is entitled to inspect carry-on luggage at the boarding gate. Af the authorized weight, size, and/or number of items are exceeded, the airline reserves the right to deny the baggage on board or to apply additional fees.
- Nouvelair offers depending on destination, a range of ancillary services such as meals on board, lounge at the airport, cabin pets, priority check ... (Discover all our ServicesPlus)
- The purchase of one or more services of ServicesPlus causes the entire compliance to ServicesPlus conditions of sale (see terms of Sale ServicesPlus) and the unconditional acceptance of all their provisions.
- Ancillary services, including excess baggage are not reimbursable.
- When paying by credit card, the card may be requested for verification at the time of registration.
- Nouvelair offers a secure and confidential online payment system.
- In case of online payment, or payment by credit card or our points of sale, bank details will not be kept.
- When the passenger creates an account on our site, setting his username and password that will be required later use on the website or to update account information.
- This username and password protect profile and data of the passenger.
- The passenger is solely responsible for maintaining the confidentiality of his password.
- Through the use of its services, including the services available on its website, its mobile site and mobile applications, nouvelair, as data processor, may collect and process your personal data.
- Nouvelair is committed to respect the rules protecting the privacy of its passengers, prospects and visitors to its website, mobile site, mobile application, call center, sales points.. .
- All processing of personal data implemented in the frame of accessible services complies with regulations applicable to the protection of personal data in particular the provisions of the General Regulation on Data Protection (EU Regulation 2016/679) or "RGPD".
- Your data is mainly used for booking purposes and purchase of tickets, provision of specific services: transport service, prospecting, customer loyalty, market intelligence, customer satisfaction surveys, new services and products to improve your customer experience on board our aircraft and airports, processing your requests and / or claims, fraud prevention…